Can you get a refund on iTunes? What is the Mac App Store refund policy?

App store refund: Get Refund from iTunes: Return Apps Purchased from iTunes Store: Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store. Learn how to report a problem with an item purchased within the last 90 days. If you experience a technical issue with an app, first contact the developer of the app for assistance. Their support contact information can be found on the app’s page in the Mac App Store. If that does not resolve the issue, contact Mac App Store Customer Support.

You can use Didn’t mean to purchase this item:  Option to collect a app store refund or Return Apps Purchased from iTunes Store. But if you do it too often, apple will refuse your requests. Report a Problem option isn’t just for apps; it’s available for just about anything you buy from iTunes: music, movies, books and so on. Just keep in mind, “I didn’t like that movie, it was terrible” isn’t a valid (or available) reason for a refund. App store refund: Get Refund from iTunes: Return Apps Purchased from iTunes Store:

Get Refund from iTunes and App Store using your iPhone or iPad

App store refund: Get Refund from iTunes: Return Apps Purchased from iTunes Store

  1. Launch Mail from your Home screen.
  2. Search for “Your receipt from Apple” if it’s not immediately visible.
  3. Tap on the receipt for the purchase your want refunded. (Unless you remember the date, there’s no way to tell which receipt is which unless you tap it to open it, so you might end up tapping a lot…)
  4. Tap Report a Problem next to the purchase you want to report. You will be redirected to Apple’s problem reports page.
  5. Enter your Apple ID and password when prompted.
  6. Tap Choose Problem and select a problem from the menu.
  7. Enter details for your problem, then tap Submit.

You should hear back from Apple within a few days to a week with whether your request for a refund is approved.


Return Apps Purchased from iTunes Store using the web

App store refund: Get Refund from iTunes: Return Apps Purchased from iTunes Store

 

  1. Go to Apple’s problem reports page: http://reportaproblem.apple.com/
  2. Login with your Apple ID user name (typically your email address) and password.
  3. Select the appropriate tab—all, music, movies, TV shows, apps, or books.
  4. Select Report a Problem to the right of the purchase you want a refund for.
  5. Click on Choose Problem and select your problem from the menu.
  6. Enter details about your problem and then click Submit

iTunes and App store refund on Mac or Windows

App store refund: Get Refund from iTunes: Return Apps Purchased from iTunes Store

  1. Launch iTunes on either your Mac or Windows PC.
  2. Click on Account.
  3. Type in your Apple ID and password when prompted.
  4. Click on See All under your Purchase History.
  5. Click on the arrow next to the purchase batch that contains the purchase you’d like a refund for.
  6. Click on Report a Problem at the bottom of the purchase batch.
  7. Click on Report a Problem next to the single item you wish to report. You will be redirected to Apple’s problem reports page.
  8. Login with your Apple ID user name (typically your email address) and password.
  9. Select the appropriate tab—all, music, movies, TV shows, apps, or books.
  10. Select Report a Problem to the right of the purchase you want a refund for.
  11. Click on Choose Problem and select your problem from the menu.
  12. Enter details about your problem and then click Submit.

 

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