Nokia has now launched its MIKA (acronym for Multi-purpose Intuitive Knowledge Assistant) digital assistant, which is unexpectedly different from what Viki was tipped to be. The company says that the digital assistant essentially helps telecom operators by providing them with critical information faster. MIKA “will provide voice-dictated automated assistance to reduce time spent searching information resources, enabling operators to focus on key business tasks without being distracted by the complexities of multi-technology network environments.”
“MIKA combines augmented intelligence with automated learning to provide access to an extensive range of tools, documents and data sources. These include the Nokia AVA knowledge library, a repository of best practice gathered from Nokia projects around the world,” it said in the release. MIKA combines augmented intelligence with automated learning to provide access to an extensive range of tools, documents and data sources.
- MIKA – ‘Multi-purpose Intuitive Knowledge Assistant’ – aids engineers’ efficiency by providing voice-activated access to information
- Powered by Nokia AVA platform, MIKA provides augmented intelligence and automated learning to access best practice
- Nokia also introduces Predictive Repair, a Nokia AVA-powered service that forecasts potential hardware failures up to 14 days in advance
The system is powered by the company’s cognitive services platform, using “augmented intelligence with automated learning to provide access to an extensive range of tools, documents and data sources.” Essentially MIKA is designed to offer quick answers to engineer questions, based on experience drawn from other networks – so, it’s not entirely unlike Siri or Alexa, but it’ll provide answers to engineering questions, instead of turning on a smart lightbulb or checking the local weather.